Shipping & Handling
Unless the customer requests otherwise, U.S. Barricades ships Fedex Ground prepaid and adds the charge to the customer’s invoice or credit card charge. However, should your order exceed Fedex size or weight limits, a "Common Carrier" such as FedEx Freight, UPS Freight, Yellow or other carriers will be selected to speed delivery to you.
Most of our orders are shipped via UPS Ground. For some orders, the weight or size of the shipment may exceed UPS limits. Posts that are over 8' long or over-weight items may incur additional charges by shipping company.
If you request UPS Next Day Air, UPS 2nd Day Air or FedEx shipment, we will estimate these costs and add them to your invoice. These estimates are approximate. You will be charged the actual shipping costs, which is determined at the time of shipment by the shipping company. If you need the exact shipping costs before the actual pickup date, for orders that require UPS Next Day Air, UPS 2nd Day Air or FedEx shipping, please call our customer service department at(800) 947-1464
Truck Deliveries
Standard truck shipping is “curbside delivery” to a commercial address, which means the customer is responsible for getting the shipment into their building. Please be aware that if your delivery is to a residential address or if the truck driver takes the shipment into the building for you, there is the possibility that the trucking company will charge more for that shipment. In these cases, U.S. Barricades will charge the customer for these increased shipping charges by the shipping company. When ordering, please note if your shipment is to a residential address or if you require an inside delivery. Also, you must be present to sign for your truck shipment so please plan accordingly.
Damaged Goods
Our responsibility for the shipment of merchandise ends when the carrier accepts the products. The customer must file claims for noticeable or hidden damage or shortages directly with the carrier. The filing of such a claim in no way alters the terms of payment due. All claims must be filed within 7 days of receipt of goods.
Expedited Delivery
If you require expedited delivery, please call (800) 947-1464 to confirm that we can meet your delivery needs and obtain a freight quote.
Returns
We know you will be pleased with our products! For stock products, we even give you 20 days to make up your mind. If you are not satisfied, just call us within the 20 days. Please call us and ask for a 'Return Authorization'. We will accept returns, but must add a $10.00 service charge, plus a restocking fee of 25% of the order value. Shipping costs for returns are the customer's responsibility. If there is a problem with the order that was the responsibility of U.S. Barricades.com and U.S. Traffic Sign.com, we will waive the service charges, restocking fee and absorb the costs to correct your order.
Unfortunately, due to their unique nature, we are unable to accept returns of customized products, unless a defect in manufacturing is present. Please make sure that you approve the online proof and check material specifications. If you cancel a custom order before production has started, we should be able to accommodate your request. Once a custom order reaches the factory floor, however, we are unable to issue a refund. Given our fast turnarounds, this occurs, generally within a day or two of your approval.
